Greetings! Aloha! and Shalom!....etc...
A quick overview of why I am starting this blog. I currently work for Kohls. I do love the company and to be honest, about half my wardrobe is from there. But I wanted to start this blog to share some experiences from an employees point of view, share some of my favorite pieces we have, as well as give some advice on coupons, policies, and sales. Don't worry, this is info available to the public and it's what I tell my customers on a day to day basis. After being with Kohls for over 5 years I run into a lot of the same questions. So little by little, I will try to explain some things a little more clearly. Hope this helps. After all, I do like serving my customers.
Hmm, what should I start with? Oh, how about this.
Signing and Stickers: Please beware! Just because you pulled something off an 80% rack does not mean it's 80% off. CHECK THE STICKER. Both customers and sadly some employees will just stick clearance items on any clearance rack. It's one of my pet peeves. So that item you picked up may be only 60% or 70%. I know this seems like common sense to some if not most of you, but people come up all the time claiming a clearance item should be cheaper because of where it was found. Kohls will not mark it down further just because a customer found it on the wrong rack. Sorry. But some customers try this ploy on purpose. So whatever the sticker says the price is, that's the marked down price.
Sizing: I can't say this enough, and it's especially true for clearance. NEVER TRUST THE HANGER. I do apologize for this inconvenience, but once again customers and a few employees will not always hang an item on a correctly sized hanger. Example: you find a shirt you like, try it on and it's a bit too small. You go back, find a hanger labeled one size up with the same item, purchase and take it home. Only to find out later that it's still too small. Turns out, the tag says a different size than the hanger. Please check the label inside the merchandise for the correct size. Again, common sense, but I see it happen.
Different Store = Different Price: Not all stores sell their clearance at the same price. Example: A dress you bought at one store location for $22 may be $18 at another. The reason is that each district has it's own set prices for clearance based on previous sales. Simple economics. If a product sells well at one store, the product will be sold at the higher price of clearance. If it doesn't sell well, it's sold for less. If you need to exchange a clearance item and it's not the same sticker price, it will not be an even exchange. It will be a return and a repurchase. Kohls will not honor clearance prices from another store! Please keep that in mind.
Extra Discounts: Yes! You may use your coupons on clearance items! Whether it's a 15%, 20% or 30%, and Kohls Cash.
Returns: Yes! You can return clearance merchandise. I would suggest you have a receipt or the credit card you purchased it with. If you return a clearance item without a receipt and it's not on a credit card of any kind (meaning you used cash, store credit, gift card or just Kohls Cash to purchase it) then you will receive store credit for the lowest sale price in the last 13 weeks, regardless of what the clearance sticker says. In other words, you more than likely won't get back what you or someone else paid for it without proof of purchase.
If you have any questions pertaining to this topic that I did not cover, please comment. I'll answer as best I can. That's all for now. Hope this helps you all and makes your Kohls experience a little easier and more enjoyable. Until next time folks!