I have noticed lately that customers may be getting confused with some of the discounts Kohls offers. Understandable. After all, it seems a new coupon is released every week and some are having trouble keeping up with what's valid and what's expired. So I want to clear a few things up and give you wonderful customers a couple of reminders.
A friendly tip before we get started: Kohls now asks that you have your coupon present/with you when you check out. The company used to honor % off discounts based on the customers word. However, once again, too many people took advantage of this privilege. We've noticed that too many people who came in without their coupon would claim they had 30% when they did not really get that discount. As a result, Kohls would now like proof.
If you forget your coupon, just bring back in your receipt with the coupon and Kohls will do an adjustment or we can put it on hold for you.
30%, 20% and 15% Off Discounts
A.K.A. Scratch Offs or Peel Offs. These coupons are mailed out to Kohls Card holders only. The % discount one receives is completely random and can be 15%, 20% or even 30%. If you do not get one mailed to you (which can sometimes happen), just ask a cashier during the scratch off event if you can try a scratch card. Again, you can ONLY participate and receive the scratch off % if you have and use a Kohls Card.
If you don't have a Kohls Card but would like to get this discount, you can sign up for a card at check out and scratch for your % discount.
This discount is good on anything in the store EXCEPT gift cards and the Kohls Cares for Kids plush toys and books since they are charity.
These coupons are NON-TRANSFERABLE. Please respect this rule. I have had people come in with a neighbor's 30% or a co-workers discount and we would not accept it. That discount was meant for the customer it was mailed to. If you are present when with your coupon and let your friend check out with it in your company, that's fine as long as they use a Kohls Card as well.
Email & Internet Coupons
At any check out counter in Kohls you have the option to sign up for Kohls email. This sends you sales alerts and even extra coupons, mostly a 15% off offer. Just print and bring it in or bring it up on your smart phone at check out. Once you sign up, the first email is a confirmation email (check your spam if you don't see it) to make sure it is the right address. You will receive this email between 24-48 hours after signing up. Once confirmed, you will get your first emailed coupon ($5 off next purchase) within the following 24 hours.
If you 'LIKE' the Kohls page on Facebook, you can also receive extra discounts and offers, as well as participate in gift card give-aways and contests.
BEWARE OF COUPON WEBSITES! Kohls rarely, or never, releases a coupon outside their Facebook page, email offer, or card holder domain. Most other websites have FAKE Kohls coupons and discounts. So please be careful.
Email coupons for $5 off purchase ONLY WORK ONCE. We have had people come in with multiple printouts of the same $ off coupon trying to use it more than once. However, the computers know if the coupon has already been used once it's scanned. So it won't work again.
$10 Gifts & Coupons
These ones are tricky. The $10 gifts received in the mail for a card holders Birthday have changed several time, but the current change allows you to now get your $10 gift back as a store credit if the items purchased with it are returned. Sort of like Kohls cash.
There are $10 coupons with specific offers as well. Like $10 off Men's apparel, casual and dress shoes. Or $10 off Kids clothes and shoes. Or $10 off Women's dress or casual shoes, purses and accessories. Read their inclusions carefully. These are also random mailers and don't appear often. These coupons SPLIT the $10 discount between each item that qualifies under said coupon.
Kohls Cash: Please see my three entries for this from February.
REMINDERS:
1. CHECK THE DATES ON THE COUPON! Just because you received a coupon in the mail, does not mean it is instantly valid to use that same day. They are usually sent out a week in advance. For some reason I have had a lot of customers lately coming in with their coupons several days before they start, and we can't give it to them. Once they expire, they're done.
2. KOHLS NEEDS TO SEE YOUR COUPON. Please see the above tip again at the top of the page.
3. NOT ALL COUPONS REQUIRE YOU TO USE YOUR KOHLS CHARGE CARD. Once more, read your coupons carefully. Scratch Offs and Pick-your-day coupons require use of your Kohls charge. Internet, email, Friends & Family, and shopping passes DO NOT require use of the charge card.
Hope this helps folks. Please comment if you have any questions or to ask me to cover something I may have missed/forgotten to write. Happy shopping! Until next time. :)
Showing posts with label tips. Show all posts
Showing posts with label tips. Show all posts
Tuesday, March 26, 2013
Sunday, February 24, 2013
Clearance Merchandise
Greetings! Aloha! and Shalom!....etc...
A quick overview of why I am starting this blog. I currently work for Kohls. I do love the company and to be honest, about half my wardrobe is from there. But I wanted to start this blog to share some experiences from an employees point of view, share some of my favorite pieces we have, as well as give some advice on coupons, policies, and sales. Don't worry, this is info available to the public and it's what I tell my customers on a day to day basis. After being with Kohls for over 5 years I run into a lot of the same questions. So little by little, I will try to explain some things a little more clearly. Hope this helps. After all, I do like serving my customers.
Hmm, what should I start with? Oh, how about this.
CLEARANCE
Signing and Stickers: Please beware! Just because you pulled something off an 80% rack does not mean it's 80% off. CHECK THE STICKER. Both customers and sadly some employees will just stick clearance items on any clearance rack. It's one of my pet peeves. So that item you picked up may be only 60% or 70%. I know this seems like common sense to some if not most of you, but people come up all the time claiming a clearance item should be cheaper because of where it was found. Kohls will not mark it down further just because a customer found it on the wrong rack. Sorry. But some customers try this ploy on purpose. So whatever the sticker says the price is, that's the marked down price.
Sizing: I can't say this enough, and it's especially true for clearance. NEVER TRUST THE HANGER. I do apologize for this inconvenience, but once again customers and a few employees will not always hang an item on a correctly sized hanger. Example: you find a shirt you like, try it on and it's a bit too small. You go back, find a hanger labeled one size up with the same item, purchase and take it home. Only to find out later that it's still too small. Turns out, the tag says a different size than the hanger. Please check the label inside the merchandise for the correct size. Again, common sense, but I see it happen.
Different Store = Different Price: Not all stores sell their clearance at the same price. Example: A dress you bought at one store location for $22 may be $18 at another. The reason is that each district has it's own set prices for clearance based on previous sales. Simple economics. If a product sells well at one store, the product will be sold at the higher price of clearance. If it doesn't sell well, it's sold for less. If you need to exchange a clearance item and it's not the same sticker price, it will not be an even exchange. It will be a return and a repurchase. Kohls will not honor clearance prices from another store! Please keep that in mind.
Extra Discounts: Yes! You may use your coupons on clearance items! Whether it's a 15%, 20% or 30%, and Kohls Cash.
Returns: Yes! You can return clearance merchandise. I would suggest you have a receipt or the credit card you purchased it with. If you return a clearance item without a receipt and it's not on a credit card of any kind (meaning you used cash, store credit, gift card or just Kohls Cash to purchase it) then you will receive store credit for the lowest sale price in the last 13 weeks, regardless of what the clearance sticker says. In other words, you more than likely won't get back what you or someone else paid for it without proof of purchase.
If you have any questions pertaining to this topic that I did not cover, please comment. I'll answer as best I can. That's all for now. Hope this helps you all and makes your Kohls experience a little easier and more enjoyable. Until next time folks!
A quick overview of why I am starting this blog. I currently work for Kohls. I do love the company and to be honest, about half my wardrobe is from there. But I wanted to start this blog to share some experiences from an employees point of view, share some of my favorite pieces we have, as well as give some advice on coupons, policies, and sales. Don't worry, this is info available to the public and it's what I tell my customers on a day to day basis. After being with Kohls for over 5 years I run into a lot of the same questions. So little by little, I will try to explain some things a little more clearly. Hope this helps. After all, I do like serving my customers.
Hmm, what should I start with? Oh, how about this.
CLEARANCE
Signing and Stickers: Please beware! Just because you pulled something off an 80% rack does not mean it's 80% off. CHECK THE STICKER. Both customers and sadly some employees will just stick clearance items on any clearance rack. It's one of my pet peeves. So that item you picked up may be only 60% or 70%. I know this seems like common sense to some if not most of you, but people come up all the time claiming a clearance item should be cheaper because of where it was found. Kohls will not mark it down further just because a customer found it on the wrong rack. Sorry. But some customers try this ploy on purpose. So whatever the sticker says the price is, that's the marked down price.
Sizing: I can't say this enough, and it's especially true for clearance. NEVER TRUST THE HANGER. I do apologize for this inconvenience, but once again customers and a few employees will not always hang an item on a correctly sized hanger. Example: you find a shirt you like, try it on and it's a bit too small. You go back, find a hanger labeled one size up with the same item, purchase and take it home. Only to find out later that it's still too small. Turns out, the tag says a different size than the hanger. Please check the label inside the merchandise for the correct size. Again, common sense, but I see it happen.
Different Store = Different Price: Not all stores sell their clearance at the same price. Example: A dress you bought at one store location for $22 may be $18 at another. The reason is that each district has it's own set prices for clearance based on previous sales. Simple economics. If a product sells well at one store, the product will be sold at the higher price of clearance. If it doesn't sell well, it's sold for less. If you need to exchange a clearance item and it's not the same sticker price, it will not be an even exchange. It will be a return and a repurchase. Kohls will not honor clearance prices from another store! Please keep that in mind.
Extra Discounts: Yes! You may use your coupons on clearance items! Whether it's a 15%, 20% or 30%, and Kohls Cash.
Returns: Yes! You can return clearance merchandise. I would suggest you have a receipt or the credit card you purchased it with. If you return a clearance item without a receipt and it's not on a credit card of any kind (meaning you used cash, store credit, gift card or just Kohls Cash to purchase it) then you will receive store credit for the lowest sale price in the last 13 weeks, regardless of what the clearance sticker says. In other words, you more than likely won't get back what you or someone else paid for it without proof of purchase.
If you have any questions pertaining to this topic that I did not cover, please comment. I'll answer as best I can. That's all for now. Hope this helps you all and makes your Kohls experience a little easier and more enjoyable. Until next time folks!
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