I have noticed lately that customers may be getting confused with some of the discounts Kohls offers. Understandable. After all, it seems a new coupon is released every week and some are having trouble keeping up with what's valid and what's expired. So I want to clear a few things up and give you wonderful customers a couple of reminders.
A friendly tip before we get started: Kohls now asks that you have your coupon present/with you when you check out. The company used to honor % off discounts based on the customers word. However, once again, too many people took advantage of this privilege. We've noticed that too many people who came in without their coupon would claim they had 30% when they did not really get that discount. As a result, Kohls would now like proof.
If you forget your coupon, just bring back in your receipt with the coupon and Kohls will do an adjustment or we can put it on hold for you.
30%, 20% and 15% Off Discounts
A.K.A. Scratch Offs or Peel Offs. These coupons are mailed out to Kohls Card holders only. The % discount one receives is completely random and can be 15%, 20% or even 30%. If you do not get one mailed to you (which can sometimes happen), just ask a cashier during the scratch off event if you can try a scratch card. Again, you can ONLY participate and receive the scratch off % if you have and use a Kohls Card.
If you don't have a Kohls Card but would like to get this discount, you can sign up for a card at check out and scratch for your % discount.
This discount is good on anything in the store EXCEPT gift cards and the Kohls Cares for Kids plush toys and books since they are charity.
These coupons are NON-TRANSFERABLE. Please respect this rule. I have had people come in with a neighbor's 30% or a co-workers discount and we would not accept it. That discount was meant for the customer it was mailed to. If you are present when with your coupon and let your friend check out with it in your company, that's fine as long as they use a Kohls Card as well.
Email & Internet Coupons
At any check out counter in Kohls you have the option to sign up for Kohls email. This sends you sales alerts and even extra coupons, mostly a 15% off offer. Just print and bring it in or bring it up on your smart phone at check out. Once you sign up, the first email is a confirmation email (check your spam if you don't see it) to make sure it is the right address. You will receive this email between 24-48 hours after signing up. Once confirmed, you will get your first emailed coupon ($5 off next purchase) within the following 24 hours.
If you 'LIKE' the Kohls page on Facebook, you can also receive extra discounts and offers, as well as participate in gift card give-aways and contests.
BEWARE OF COUPON WEBSITES! Kohls rarely, or never, releases a coupon outside their Facebook page, email offer, or card holder domain. Most other websites have FAKE Kohls coupons and discounts. So please be careful.
Email coupons for $5 off purchase ONLY WORK ONCE. We have had people come in with multiple printouts of the same $ off coupon trying to use it more than once. However, the computers know if the coupon has already been used once it's scanned. So it won't work again.
$10 Gifts & Coupons
These ones are tricky. The $10 gifts received in the mail for a card holders Birthday have changed several time, but the current change allows you to now get your $10 gift back as a store credit if the items purchased with it are returned. Sort of like Kohls cash.
There are $10 coupons with specific offers as well. Like $10 off Men's apparel, casual and dress shoes. Or $10 off Kids clothes and shoes. Or $10 off Women's dress or casual shoes, purses and accessories. Read their inclusions carefully. These are also random mailers and don't appear often. These coupons SPLIT the $10 discount between each item that qualifies under said coupon.
Kohls Cash: Please see my three entries for this from February.
REMINDERS:
1. CHECK THE DATES ON THE COUPON! Just because you received a coupon in the mail, does not mean it is instantly valid to use that same day. They are usually sent out a week in advance. For some reason I have had a lot of customers lately coming in with their coupons several days before they start, and we can't give it to them. Once they expire, they're done.
2. KOHLS NEEDS TO SEE YOUR COUPON. Please see the above tip again at the top of the page.
3. NOT ALL COUPONS REQUIRE YOU TO USE YOUR KOHLS CHARGE CARD. Once more, read your coupons carefully. Scratch Offs and Pick-your-day coupons require use of your Kohls charge. Internet, email, Friends & Family, and shopping passes DO NOT require use of the charge card.
Hope this helps folks. Please comment if you have any questions or to ask me to cover something I may have missed/forgotten to write. Happy shopping! Until next time. :)
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Tuesday, March 26, 2013
Sunday, March 3, 2013
Parenting: You're Doing it Wrong
Sooooo...something interesting and horrible happened last week when I went to work in the afternoon. And it pushed me to write about a few memories involving children and parents of those children. The first story is what happened last week. Everything else is from the past 5 years, or at least the most memorable ones, of parents who just shouldn't be parents.
Last week:
I was helping customers do returns as one of our security staff kept coming to the front desk and paging the owner of a van. They recited the license number. No one came up to claim the vehicle. I asked if someone hit their car or something, and security simply shook their head and said the owner of the van left a young toddler ALONE in it. He was screaming and crying. Apparently the police were outside with the child after getting him out. My thought was that if the parent or person responsible for the child hadn't come up yet, perhaps they were shopping somewhere else along the strip. Which either way is just downright wrong and neglectful. I don't care if you just need to run in for 5 minutes to grab something. You do not leave a young child alone in the car! Needless to say, I saw the police leave almost 40 minutes after I was told the news. Didn't get to see who they talked to, but that's absolutely unacceptable.
Some Time Ago:
I remember going to the back one day to get a drink from the water fountain/bubbler (whatever you call it). Naturally, the bathrooms are located there too. In between the area that divides the men's and women's bathrooms, was a stroller with an infant girl. Not a parent or even another person in sight. Shocked, I stayed by her smiling side until...her grandmother came out of the bathroom. Didn't say a word. Just waved at me, took the stroller and walked on. What if I wasn't there?! Someone else could have easily taken that baby and walked off. This is the kind of crap that puts children at risk of being snatched!
One of my fellow associates told me about how she witnessed a mother shopping, and kept moving to racks further and further away from her cart, not taking it with her. The cart also held her infant child. She was eventually half way across the department, leaving her child unattended. The associate finally went up to her and told her she needs to keep her child with her at all times. The woman's response: "Oh, but she's fine. I can still see from here." Not the point.....
Another associate told me about how another mother left her 2 or 3 children alone in our store while she went to other shops along the strip. She was gone for over an hour. WE ARE NOT A DAYCARE. Take your kids with you or find a babysitter.
I have more, but these are some of the most ridiculous stories I've encountered. But just in case, let me remind some of you parents out there of a few things.
1. Kohls, or any department store, is NOT a free daycare or daycare provider of any kind. Associates are not paid to watch your kids. THEY ARE YOUR RESPONSIBILITY!
2. Do NOT leave them alone or unattended in the store, or especially IN A CAR. The police could get involved.
3. If your child starts to throw a fit/screaming/unstoppable crying, please leave and take them outside if they cannot be calmed within a minute. You can always come back when they've settled. We can always put things on hold for you too.
4. Why do you bring your tired 2 year old out shopping at 10:30 pm when we close at 11 pm (during certain sales)? Take your kid home! It's late, they're tired, you can come back in the morning. Or find someone who can watch them at home for an hour. That's like the parents who brought infants into a theater for a midnight showing of a horror movie! Well, maybe not as bad, but still.
I would like to know if you have any stories involving neglectful parents or just poor parenting while shopping anywhere. I know people don't want others telling them how to raise their kids, but some parents just really need advice. So share some parenting advice for shopping if you have any as well.
Until next time folks :)
Last week:
I was helping customers do returns as one of our security staff kept coming to the front desk and paging the owner of a van. They recited the license number. No one came up to claim the vehicle. I asked if someone hit their car or something, and security simply shook their head and said the owner of the van left a young toddler ALONE in it. He was screaming and crying. Apparently the police were outside with the child after getting him out. My thought was that if the parent or person responsible for the child hadn't come up yet, perhaps they were shopping somewhere else along the strip. Which either way is just downright wrong and neglectful. I don't care if you just need to run in for 5 minutes to grab something. You do not leave a young child alone in the car! Needless to say, I saw the police leave almost 40 minutes after I was told the news. Didn't get to see who they talked to, but that's absolutely unacceptable.
Some Time Ago:
I remember going to the back one day to get a drink from the water fountain/bubbler (whatever you call it). Naturally, the bathrooms are located there too. In between the area that divides the men's and women's bathrooms, was a stroller with an infant girl. Not a parent or even another person in sight. Shocked, I stayed by her smiling side until...her grandmother came out of the bathroom. Didn't say a word. Just waved at me, took the stroller and walked on. What if I wasn't there?! Someone else could have easily taken that baby and walked off. This is the kind of crap that puts children at risk of being snatched!
One of my fellow associates told me about how she witnessed a mother shopping, and kept moving to racks further and further away from her cart, not taking it with her. The cart also held her infant child. She was eventually half way across the department, leaving her child unattended. The associate finally went up to her and told her she needs to keep her child with her at all times. The woman's response: "Oh, but she's fine. I can still see from here." Not the point.....
Another associate told me about how another mother left her 2 or 3 children alone in our store while she went to other shops along the strip. She was gone for over an hour. WE ARE NOT A DAYCARE. Take your kids with you or find a babysitter.
I have more, but these are some of the most ridiculous stories I've encountered. But just in case, let me remind some of you parents out there of a few things.
1. Kohls, or any department store, is NOT a free daycare or daycare provider of any kind. Associates are not paid to watch your kids. THEY ARE YOUR RESPONSIBILITY!
2. Do NOT leave them alone or unattended in the store, or especially IN A CAR. The police could get involved.
3. If your child starts to throw a fit/screaming/unstoppable crying, please leave and take them outside if they cannot be calmed within a minute. You can always come back when they've settled. We can always put things on hold for you too.
4. Why do you bring your tired 2 year old out shopping at 10:30 pm when we close at 11 pm (during certain sales)? Take your kid home! It's late, they're tired, you can come back in the morning. Or find someone who can watch them at home for an hour. That's like the parents who brought infants into a theater for a midnight showing of a horror movie! Well, maybe not as bad, but still.
I would like to know if you have any stories involving neglectful parents or just poor parenting while shopping anywhere. I know people don't want others telling them how to raise their kids, but some parents just really need advice. So share some parenting advice for shopping if you have any as well.
Until next time folks :)
Monday, February 25, 2013
Redeeming Kohls Cash
Part 2 of the Kohls Cash trilogy. Redemption!
I'm going to break it down to what you can do with your Kohls Cash, and what you cannot do. But first I must emphasize this. Kohls Cash is a COUPON. NOT an actual tender.
What you CANNOT do:
1. You CANNOT use Kohls Cash to buy a gift card. Gift Cards need to be purchased with a legal tender. Not a coupon.
I had a woman come up once and wanted to buy 3 gift cards. Each with $25 to be put on them. After I rang them up and told her the total, she put $80 worth of Kohls Cash on the counter. I told her we couldn't do that since gift cards can't be purchased with a coupon. Plus, it states that on the back of the Kohls Cash. I had to void the transaction and discard the cards since they had been scanned.
2. You CANNOT use Kohls Cash to pay off your Kohls Charge Card. Surprisingly, I haven't had anyone try this, but I thought I'd put it out there.
3. You CANNOT use Kohls Cash to buy any of the Kohls Cares for Kids merchandise. Which is those plush toys and books at the front of the store. The reason? Those are charity items! You can't use a coupon on charity items.
4. You CANNOT use EXPIRED Kohls Cash. The company put this in effect last Fall, 2012. You can only use the Kohls Cash coupons within the dates printed on the front. If you want to use it, but can't make it in, you can use it online. I'll get to that feature later in this post. So if you hear someone tell you that you can use expired Kohls Cash, they're very misinformed. If you are even one day over the printed date, it will not be accepted. But again, try not to fret if you didn't get to spend it. There are always new earning periods. Seems like one or two every month. And again, it's just a coupon. Not real money that you're losing.
5. You CANNOT use Kohls Cash on prior purchases during or before the earning period.
6. Finally, you CANNOT redeem your coupon for actual cash. Again, it states this on the back of the coupon, but I must put it out there.
What you CAN do:
1. You CAN use your Kohls cash on everything else in the store! Whether it's on sale, clearance, regular priced, etc. You can use it on electronics like vacuums, you can use it on luggage, clothing, jewelry, cookware, fragrances, shoes, frames, wall art, handbags, anything that wasn't excluded above. (recap: gift cards and charity KCK items)
2. You CAN use your Kohls Cash online! That's right. After you go through the billing information and proceed to your order summary before you put the purchase through, you come to a screen (both online and on the in-store kiosks) where you can add gift cards, Kohls Cash and promotion codes for discounts. Go to the Kohls Cash section and type in the numbers below the bar code on the back of your coupon. Then type the 4 digit pin on the right of that number to validate the Kohls Cash and submit.
You don't have to spend all your Kohls Cash at once to use it. Say you have $30 worth of Kohls Cash. But you only want to buy about $20 worth of merchandise. That's just fine. The cashier will simply run your coupon through the check reader and it will print your remaining balance. In this example, you have $10 left available.
You don't have to spend the Kohls Cash. Again, it's just a coupon. And like any coupon from any department store, it has an expiration date. You don't have to spend your coupon if you don't want to. It's not like you're losing actual money. Plus, if you're not sure you'll be keeping all your merchandise that you bought to EARN it, I would suggest waiting. The returns are where it gets a little tricky, but it does make sense.
Oh no! You had Kohls Cash, but you already checked out! If you forgot your Kohls Cash at home and wanted to use it on a purchase during the redemption period, or you had it and forgot to use it during check out, have no fear. Just go to Customer Service and they can adjust it for you. But keep these two things in mind.
1. If you had a % off, the computer will deduct your Kohls Cash from the purchase first, then reapply the % off of the new total. So if you had a 30%, and had a $10 coupon to apply, you will get $7 dollars credited to your account. Please, don't panic.The $10 dollars gets taken off first, then the 30% is applied to the new total.
2. Adjustments are recommended to be done at the same store as the receipt. If you take your Kohls Cash and receipt to a different store than the one you got the merchandise from originally, have some patience. The person at customer service has to key in your entire receipt as a return, then repurchase.
In the next post, Return Policies with Kohls Cash. Probably the most frustrating part for my customers, but a lot of them understand once it's explained. So once more, I'll do my best.
Any questions on REDEEMING Kohls Cash, please post. I'll answer to the best of my abilities. :) Until next time folks.
I'm going to break it down to what you can do with your Kohls Cash, and what you cannot do. But first I must emphasize this. Kohls Cash is a COUPON. NOT an actual tender.
What you CANNOT do:
1. You CANNOT use Kohls Cash to buy a gift card. Gift Cards need to be purchased with a legal tender. Not a coupon.
I had a woman come up once and wanted to buy 3 gift cards. Each with $25 to be put on them. After I rang them up and told her the total, she put $80 worth of Kohls Cash on the counter. I told her we couldn't do that since gift cards can't be purchased with a coupon. Plus, it states that on the back of the Kohls Cash. I had to void the transaction and discard the cards since they had been scanned.
2. You CANNOT use Kohls Cash to pay off your Kohls Charge Card. Surprisingly, I haven't had anyone try this, but I thought I'd put it out there.
3. You CANNOT use Kohls Cash to buy any of the Kohls Cares for Kids merchandise. Which is those plush toys and books at the front of the store. The reason? Those are charity items! You can't use a coupon on charity items.
4. You CANNOT use EXPIRED Kohls Cash. The company put this in effect last Fall, 2012. You can only use the Kohls Cash coupons within the dates printed on the front. If you want to use it, but can't make it in, you can use it online. I'll get to that feature later in this post. So if you hear someone tell you that you can use expired Kohls Cash, they're very misinformed. If you are even one day over the printed date, it will not be accepted. But again, try not to fret if you didn't get to spend it. There are always new earning periods. Seems like one or two every month. And again, it's just a coupon. Not real money that you're losing.
5. You CANNOT use Kohls Cash on prior purchases during or before the earning period.
6. Finally, you CANNOT redeem your coupon for actual cash. Again, it states this on the back of the coupon, but I must put it out there.
What you CAN do:
1. You CAN use your Kohls cash on everything else in the store! Whether it's on sale, clearance, regular priced, etc. You can use it on electronics like vacuums, you can use it on luggage, clothing, jewelry, cookware, fragrances, shoes, frames, wall art, handbags, anything that wasn't excluded above. (recap: gift cards and charity KCK items)
2. You CAN use your Kohls Cash online! That's right. After you go through the billing information and proceed to your order summary before you put the purchase through, you come to a screen (both online and on the in-store kiosks) where you can add gift cards, Kohls Cash and promotion codes for discounts. Go to the Kohls Cash section and type in the numbers below the bar code on the back of your coupon. Then type the 4 digit pin on the right of that number to validate the Kohls Cash and submit.
You don't have to spend all your Kohls Cash at once to use it. Say you have $30 worth of Kohls Cash. But you only want to buy about $20 worth of merchandise. That's just fine. The cashier will simply run your coupon through the check reader and it will print your remaining balance. In this example, you have $10 left available.
You don't have to spend the Kohls Cash. Again, it's just a coupon. And like any coupon from any department store, it has an expiration date. You don't have to spend your coupon if you don't want to. It's not like you're losing actual money. Plus, if you're not sure you'll be keeping all your merchandise that you bought to EARN it, I would suggest waiting. The returns are where it gets a little tricky, but it does make sense.
Oh no! You had Kohls Cash, but you already checked out! If you forgot your Kohls Cash at home and wanted to use it on a purchase during the redemption period, or you had it and forgot to use it during check out, have no fear. Just go to Customer Service and they can adjust it for you. But keep these two things in mind.
1. If you had a % off, the computer will deduct your Kohls Cash from the purchase first, then reapply the % off of the new total. So if you had a 30%, and had a $10 coupon to apply, you will get $7 dollars credited to your account. Please, don't panic.The $10 dollars gets taken off first, then the 30% is applied to the new total.
2. Adjustments are recommended to be done at the same store as the receipt. If you take your Kohls Cash and receipt to a different store than the one you got the merchandise from originally, have some patience. The person at customer service has to key in your entire receipt as a return, then repurchase.
In the next post, Return Policies with Kohls Cash. Probably the most frustrating part for my customers, but a lot of them understand once it's explained. So once more, I'll do my best.
Any questions on REDEEMING Kohls Cash, please post. I'll answer to the best of my abilities. :) Until next time folks.
Earning Kohls Cash
Ah, yes. Kohls Cash. This will be a bit tricky but I think I have this down. So please pay attention and read carefully. I'll be explaining this in separate posts.
For every $50 spent, you EARN $10 in Kohls Cash.
1. This DOES NOT include taxes on your purchase. So if you spent $52.60 on a purchase during one of these sales, but did not receive Kohls Cash, check your receipt. You might have had over $4 in taxes, making it under $50.
2. Kohls Cash is calculated AFTER any and all % off and dollar off discounts.
3. The purchase of Gift Cards DO NOT COUNT towards earning Kohls Cash.
4. YOU CAN COMBINE RECEIPTS. As long as you come in during the earning period of Kohls Cash, and the receipts are dated during the same time as the current earning period (the purchases don't have to be from the same store location) you can combine receipts to earn Kohls Cash.
Example: One receipt says you purchased $37.89 from one day, and $29.99 another.
Present your receipts to a cashier or customer service rep, and they can activate another Kohls Cash for you. But you NEED to have two receipts present to combine.
5. You can earn Kohls Cash from online purchases. If you spend enough on an online purchase, whether it's in a store ordering off the kiosk or from your home computer, you can earn Kohls Cash. Putting your email address in with your billing info allows Kohls to send you your Kohls Cash via email. Just print it out and you're good to go.
6. Remember when I said you could combine receipts. You can do that with a mix of in store and online purchases. Again, you need to have both receipts present so that a cashier has proof of your purchase. Just bring in your order summary printed from the kiosk or from home off your email, in with your other receipts. Remember, they have to be from the earning period.
That should be enough for this section. Next I will tackle redeeming your Kohls Cash. After that, return policies involving Kohls Cash.
If you have any questions on EARNING Kohls Cash that I didn't cover, please comment. I'll do my best to answer. :) Until next time folks.
For every $50 spent, you EARN $10 in Kohls Cash.
1. This DOES NOT include taxes on your purchase. So if you spent $52.60 on a purchase during one of these sales, but did not receive Kohls Cash, check your receipt. You might have had over $4 in taxes, making it under $50.
2. Kohls Cash is calculated AFTER any and all % off and dollar off discounts.
3. The purchase of Gift Cards DO NOT COUNT towards earning Kohls Cash.
4. YOU CAN COMBINE RECEIPTS. As long as you come in during the earning period of Kohls Cash, and the receipts are dated during the same time as the current earning period (the purchases don't have to be from the same store location) you can combine receipts to earn Kohls Cash.
Example: One receipt says you purchased $37.89 from one day, and $29.99 another.
Present your receipts to a cashier or customer service rep, and they can activate another Kohls Cash for you. But you NEED to have two receipts present to combine.
5. You can earn Kohls Cash from online purchases. If you spend enough on an online purchase, whether it's in a store ordering off the kiosk or from your home computer, you can earn Kohls Cash. Putting your email address in with your billing info allows Kohls to send you your Kohls Cash via email. Just print it out and you're good to go.
6. Remember when I said you could combine receipts. You can do that with a mix of in store and online purchases. Again, you need to have both receipts present so that a cashier has proof of your purchase. Just bring in your order summary printed from the kiosk or from home off your email, in with your other receipts. Remember, they have to be from the earning period.
That should be enough for this section. Next I will tackle redeeming your Kohls Cash. After that, return policies involving Kohls Cash.
If you have any questions on EARNING Kohls Cash that I didn't cover, please comment. I'll do my best to answer. :) Until next time folks.
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